I am done with my Sirius radio.
I love Howard Stern but after almost 15 years of listening, I feel I outgrew the show; I will miss the news, the interviews, but I am just satiated. With the $12.95/month service fee no longer including Internet listening privileges (limited only to original Sirius content – no sports, and only at 32kbps quality) – I am finally done. I was OK with reception that is 100% impossible indoors, but paying extra (even $3/month) for a service that is impossible to use indoors, is ludicrous to me. Even the commercial-free promise is half-true, especially on Howard’s Howard 100 channel.
I hope Sirius stays afloat because the promise is great and fewer commercials are great, but the inability to select channels a la carte for real (very limited channel groupings, like with the cable company) is just not convincing.
So now, I am heading into the 30th minute on hold with Sirius on the call to disconnect the service. It is impossible to do from the website, of course. And the voice-driven menu is far from working. I think I am fed up waiting and switch the dynamic and recommend others to join me. I am going to give them a one time use credit card number (like Bank of America’s ShopSafe) and have them looking for me. Disconnect me – I tried to ask you to do it nicely but apparently it is impossible…
Customer service at its worst.
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2 replies on “Disconnecting Sirius Satellite Radio”
XM did the same thing, but said if I renewed for a year I would get to keep my internet privileges for free. So I did, because I love Opie & Anthony and I’m hoping that someday they will carry BBC radio 2 & 3.
When the two companies merged I blogged about how Bill is excited that he can listen to O&A now in his car and the first comment I got was “OMG Sirius has the WORST CUSTOMER SERVICE” That sucks that it’s true.
<3 Sue
PS- Howard sucks.
I called Sirius up and now I am back with the company. You just need to negotiate. Go Sirius.
Got free Internet service for a year and a new radio. Yaaaay!