Comments on: Share Online: Why Nokia has it wrong. Again. http://www.enavigo.com/2009/04/24/share-online-why-nokia-has-it-wrong-again/ Take lemons, make lemonade or Jill and Yuval's Musings Fri, 10 Feb 2012 20:54:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jason http://www.enavigo.com/2009/04/24/share-online-why-nokia-has-it-wrong-again/comment-page-1/#comment-8612 Jason Fri, 18 Mar 2011 10:43:30 +0000 http://www.enavigo.com/?p=245#comment-8612 I'm vrey familiar with Nokia. I have done alot of their global advertising of their phones and services. When you talk to Nokia people - they really beleive they're in the business of creating experiences and lifestyles for customers and  get quite agitated when told they sell handsets. I have owned a few Nokia handset and am one of those people that likes to make everything  that's supposed to work on it - work. I've yet to see a single Nokia device that actually does what it's advertised and designed to do in a satisfactory way - or at all in the case of my latest leap of faith - he X3-02. Their support also fails every time. For exmple - Their customer support system completely ignore my questions in my quest to synch my calendar online -  and bounce back links to FAQ's or a link to information about iSync - which my model of phone doesn't support. I bought this phone because it's small - my 5 year old Sony Ericsson has more functionality than this phone. I don't wan to do EVERYTHING with it - I just want to be able to have a connection. Connecting People is their global strap-line. But they fail in any way to conect with people themselves. This is something you find when you talk to anyone in their organisation. Because Nokia is such a powerhouse in Finland, they have a culture of thinking they are always right. Metaphorically sticking their fingers in their ears and  yelling la-la-la. Yet they are completely paranoid about the iphone and see themselves capable of stealing a decent market share. But they never a get a single device, software or support that works. Nokia doesn't work. Plain and simple. rant over. I'm vrey familiar with Nokia. I have done alot of their global advertising of their phones and services. When you talk to Nokia people – they really beleive they're in the business of creating experiences and lifestyles for customers and  get quite agitated when told they sell handsets. I have owned a few Nokia handset and am one of those people that likes to make everything  that's supposed to work on it – work. I've yet to see a single Nokia device that actually does what it's advertised and designed to do in a satisfactory way – or at all in the case of my latest leap of faith – he X3-02. Their support also fails every time. For exmple – Their customer support system completely ignore my questions in my quest to synch my calendar online -  and bounce back links to FAQ's or a link to information about iSync – which my model of phone doesn't support. I bought this phone because it's small – my 5 year old Sony Ericsson has more functionality than this phone. I don't wan to do EVERYTHING with it – I just want to be able to have a connection. Connecting People is their global strap-line. But they fail in any way to conect with people themselves. This is something you find when you talk to anyone in their organisation. Because Nokia is such a powerhouse in Finland, they have a culture of thinking they are always right. Metaphorically sticking their fingers in their ears and  yelling la-la-la. Yet they are completely paranoid about the iphone and see themselves capable of stealing a decent market share. But they never a get a single device, software or support that works. Nokia doesn't work. Plain and simple. rant over.

]]> By: Craig http://www.enavigo.com/2009/04/24/share-online-why-nokia-has-it-wrong-again/comment-page-1/#comment-7545 Craig Fri, 24 Apr 2009 19:24:20 +0000 http://www.enavigo.com/?p=245#comment-7545 This is precisely the reason why I'm so much behind Free Software - if the "Share Online" application was Free, someone would be able to make it work on your device. Microsoft pulls this trick with Windows all the time - want to run the latest MS game, or Office, etc - you must run the latest version of Windows. Instead, as you said, you and all the other Nokia (and other cellular manufacturer) users are screwed constantly. And for some reason... everyone puts up with it. This is precisely the reason why I’m so much behind Free Software – if the “Share Online” application was Free, someone would be able to make it work on your device. Microsoft pulls this trick with Windows all the time – want to run the latest MS game, or Office, etc – you must run the latest version of Windows.

Instead, as you said, you and all the other Nokia (and other cellular manufacturer) users are screwed constantly. And for some reason… everyone puts up with it.

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